What we collect and store
When you visit our website
When you visit our website, we collect the following information:
- Pages that you visited
- Browser user agent
- IP address from which we might infer your location
Collecting this information allow us to create statistics and user behavior in order to improve our service and protect from attacks.
Because we fully respect your privacy, we do not store or use any cookie when you visit our website.
When you order
When you contact us or place an order, we might in addition to the above collect the following information :
- Email address
- First name and last name
- Address, State, Province, ZIP/Postal code, City, Country
- Phone numbers
- Credit card information
For some services we might additionally collect :
- Name of the company
- VAT information
- Application name, version and platform
- Description of the application version
Collecting this information allows us to interact with you and/or provide you with the service you have ordered. It allows us to communicate on our products and give you relevant news.
We store all your personal data securely and do our best effort to keep it protected using the best practice in the field.
When you use our services
How long we retain your data
We retain your data as long as it is necessary to maintain our service. Your data is then erased securely.
For legal obligations, customer invoices will be archived for 10 years.
What rights you have over your data
If you only visited our website, unfortunately you cannot formulate any claim without providing us with additional personal data that proves your request is indeed legitimate.
If you ever write us or have placed an order with us, you can request to receive an exported file of the personal data we still hold about you, including any data you have provided to us.
Once your subscription is terminated, you can also request that we erase any personal data we hold about you. This would exclude any data we are obligated to keep for administrative, legal, or security purposes.
To limit abuse, any claim shall be founded and verifiable or it will be rejected. Claims are limited to 2 requests for paying customers and 1 request for others. Any subsequent request will either be rejected or incur some fee.
Where we send your data
Payment information is collected and processed by stripe.com, please review carefully their own policy privacy on https://stripe.com/en-ch/privacy
We retain your personal data securely and will not share it with anyone other than you. Exception includes legal requirements by authorities or prevention of illegal activities.
Our website may contains links to other websites which are not operated by our company. If you click on any such external link, you will be redirected to a third party’s website.
Our service does not address anyone under the age of 13.
We do not knowingly collect any information from anyone under 13. If we realize or if you as a parent or guardian inform us that your child has provided any information, we will take the necessary steps to remove the corresponding information from our servers